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ITIL® 4 Strategist DPI: Direct, Plan and Improve Course

The ITIL® 4: Direct Plan and Improve course (DPI course) qualifies you to understand the key concepts of aligning team objectives with organization strategy.

The ITIL 4 Direct, Plan and Improve course highlights the needed guidance that your company shall apply to cope with expected changes in management.

DPI shows you the way to lead your company within challenging changes and improvement phases, to set a successful direction while planning for it and keep a successful improvement. In the ITIL® strategist DPI course, you will dig deeper into governance, compliance and management concepts.

Bakkah learning introduction

5 Days


20 Hours

Nearest Session

10 Nov 2024



This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts
  • One Year Subscription

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What to Expect From This Course

Who Needs this Course

Skills & Competencies

Delivery Method

Exam Details

What is the Goal of the ITIL® 4 Strategist DPI Course?

The ITIL® Strategist: Direct, Plan and Improve Course – (DPI) helps you to uncover key areas to lead your organization with learning and improving IT strategy. ITIL® 4 Strategist: ITIL4 DPI Course allows you to acquire the necessary skills to set a strategic direction for your organization.  

Axelos design the ITIL®4 Strategist DPI certificate to provide practitioners with a practical method for planning and delivering successful outcomes with high agility. 

Hence, by the end of this course, you will obtain the following objectives: 

  • Recapping ITIL® 4 Foundation main concepts, including service value system – SVS and service value chain 
  • Understanding the key principles of ITIL®4 Strategist DPI Course 
  • Comprehending the scope of applying the DPI and the DPI values practices 
  • Understanding the role of Governance, Risk, and Compliance – GRC 
  • Getting to know how to integrate the principles and methods into the service value system - SVS 
  • Highlighting the ability to implement the 4 dimensions and the difference between both the service-oriented and the technology-oriented environments 
  • Setting a successful strategy and direction – ITIL® 4 Strategist DPI is crucial for getting a clear alignment between strategy, operations, and maximizing the outcomes 
  • Studying essential methods for developing an SVS or service value system 
  • Achieving aspired outcomes with available resources, and estimated costs which are often related to risk management  
  • Allocating the needed service relationships to avoid new risks and costs that affect company objectives and expected outcomes 
  • Setting the direction of the organizational service portfolio to align with strategic objectives 
  • Involving associated stakeholders with the organization in directing, planning, and improving the areas in their scope of control 

Who Needs ITIL 4 Strategist DPI Course? 

The ITIL® strategist: direct, plan and improve certification is designed to address the needs of those in the IT service management field who aim at elevating their area of expertise, including: 

  • IT service management managers and directors  
  • Managers who are handling strategic and development processes  
  • Digital managers who plan to enhance products while managing organizational changes 
  • IT professionals interfacing with governance, risk and compliance responsibilities 
  • Technology strategists and strategic leaders 
  • Anyone interested in service management 


Skills & Competencies Obtained from ITIL® 4 Strategist: Direct, Plan and Improve Course  

  • You will build all the needed skills and competencies you will get from the ITIL 4 Strategist: Direct, Plan and Improve to handle all the necessary requirements in the improvement processes.   
  • By the end of this DPI course, you will build the below skills:  
  • Effective organizational change management  
  • Leading a work environment of continuous improvement  
  • Enhancing decision-making skills  
  • Minimizing risks and disruptions  
  • Setting creative solutions within a compliant environment 

The Online ITIL ® Strategist DPI Course 

The ITIL® Strategist Direct, plan and improve online training following a specific studying plan as listed below for your reference:  

  • The DPI course duration is 5 Days 
  • Practicing with Exam Simulation 
  • ITIL Strategist DPI practice exam 
  • Group Activity - Break-out Session after each lesson 
  • Access to additional References – Glossary/ Recommended Reading/ DPI Syllabus 
  • The material language will be English 

DPI Exam Details 

The ITIL® 4 Strategist: Direct, Plan and Improve exam contains multiple qualification eligibilities or ITIL DPI exam prerequisites as shown below. 

ITIL® 4 Strategist DPI Exam Prerequisite 

ITIL® 4 Strategist DPI exam has a pre-requisite step where you shall hold the ITIL 4 Foundation certification for studying the Direct, Plan and Improve certificate. 

Please Note:  

  • We recommend the candidates who completed the ITIL® strategist: direct, plan and improve certification to start their continuous learning journey ITIL ® 4 Leader: Digital and IT Strategy module to have a holistic view of the ITIL® 4 Strategic Leader designation. 

DPI Exam Format     

The ITIL ® 4 Strategist DPI exam format consists of multiple-choice questions, and you can check the following points of the exam in-depth: 

  • The ITIL® strategist DPI exam will be multiple-choice questions 
  • The DPI exam consists of 40 questions, each worth 1 mark 
  • Candidates require 28 questions correct of 70% to pass the exam 
  • The duration of the DPI exam in 90 minutes 
  • The ITIL® Strategist: direct, plan and improve exam is a closed book exam 


ITIL® Strategist DPI Certifications 

The ITIL® 4 Direct, Plan and Improve exam evaluates your understanding of the essential concepts of ITIL 4 Direct, Plan and Improve modules and methods. In addition, the DPI exam assesses your ability of an implementation to build a learning and improving IT organization. 

Candidates who want to acquire the ITIL® 4 Managing Professional certification shall hold the ITIL® 4 Direct, Plan and Improve certification as a pre-requisite because it evaluates both practical and technical knowledge about running a successful IT environment with IT services, teams, and workflows.   

The ITIL® strategist: direct, plan and improve certification is also a pre-requisite for ITIL® 4 Strategic Leader as it estimates the candidate's capability to build and implement an effective IT and digital strategy. Hence, the ITIL® 4 Strategist DPI certificate is vital for IT leaders as it empowers them with the needed ledge to set digital disruption and drive continuous success. 

Course Outline

  • Main Components of ITIL V4 Foundation
  • The Guiding principles
  • The ITIL management practices
  • SVS - The Service Value Chain
  • Governance in the SVS
  • Continual improvement and it’s Model
  • Direction
  • Planning
  • Improvement
  • Measurement and Reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Achieving value in ITIL 4
  • Strategy Management and Alignment
  • Scope of control
  • Governance structures - Decision-making and Roles
  • Risk management in direct, plan, and improve
  • Decision-making practice in Portfolio management
  • Building, communicating, and advocating for a business case
  • Direction via governance, risk, and compliance
  • Effective controls and Guidelines
  • Defining and ensuring compliance
  • Basics of assessment and Planning
  • Effective assessment
  • Basics of and Planning
  • Value stream mapping - Introduction and Developing
  • Lean and Waste
  • Typical mistakes in value stream mapping
  • Basics of measurement and reporting
  • Key concepts of measurement and reporting
  • Four key reasons to measure
  • Types of measurements
  • Planning and evaluation model
  • Balanced scorecard
  • Success factors and KPIs
  • Measurement and the four dimensions
  • Measurement of products and services
  • Creating a continual improvement culture
  • Continual improvement in organizations
  • Continual improvement model
  • Visions and Assessment for improvements
  • Measurement and reporting in continual improvement
  • Effective communication
  • Communication principles
  • Communication is key for direct, plan, and improve
  • Communication methods and media
  • Identifying and communicating with stakeholders
  • Basics of Organizational change management
  • OCM - direction, planning and improvement
  • OCM - throughout the service value chain
  • Resistance to change
  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Roles and jobs in SVS
  • Partners and suppliers in the SVS
  • Value streams and processes in the SVS
  • Theory of constraints
  • Kanban technique for managing work
  • Information and technology in the SVS
  • Modern Leadership - Servant leadership
  • "Using the guiding principles for direction, planning, and improvement"
  • Conclusion
  • End note: The ITIL story


Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

There is no pre-requisite for applying to this course, but for exam ITIL 4 Foundation is a pre-requisite.


Yes, accredited by PeopleCert on behalf of Axelos






90 minutes




Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.


Passing criteria – 70%

  • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
  • You can purchase it along with the exam.
  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2

Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.


Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.


The dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

  • 4-6 weeks - Europe
  • 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

  • Delivered in up to 5 business days

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 Bakkah has an array of certified practitioners with several years in teaching.






Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.


Yes, there are group activities after each lesson where you can interact with other online students.


Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

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