Bakkah is committed to protecting your privacy and providing you with a positive experience on our website and through our services (collectively, the "Services") while ensuring a positive and secure experience.

This Privacy Policy explains how Bakkah collects and uses your information when you use our Services or interact with us in other ways. This Privacy Policy applies to the information we collect about users of our Services. We may change this Privacy Policy from time to time, and if we make changes, we will provide the new changes on our website through our Privacy Policy page. If you do not wish to disclose your information, please do not use our Services or provide us with your personal information in any other way. We encourage you to review the Privacy Policy each time you access the Services to stay informed about our information practices and ways you can help protect your privacy.


Bakkah's Privacy Policy equally applies to all individuals who visit the website www.bakkah.com and use the services provided by Bakkah for Education and its affiliates and subsidiaries.

Privacy Policy

Information Collection

Our Services require you to share with us personal identification information, which includes information such as your name, position, educational background, job title, years of experience, employer's name, work address, work phone number, work fax number, business email address, home address, home phone number, and social media accounts like LinkedIn, and cookies used in accordance with our cookie policy (collectively, the "Information") when you use our Services.

Information You Provide to Us

We collect the information you provide directly to us. For example, we collect information when you interact with our call center and team. Types of information we may collect include, but are not limited to:

Data provided through filling out forms on the website. This includes data provided in registration sections only on the website (such as jobs). We may also request personal data from you (such as when you report a problem with the website). If you communicate with us in writing via email or by any other electronic means, we may retain a record of that correspondence; and details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access in accordance with our cookie policy.

Information We Collect Automatically When You Use Our Services

When you access or use our Services, we collect information about you, including usage information and information collected through cookies and other tracking technologies. For more information, please read our cookie policy.

Use and Sharing of Information You Provide

Bakkah does not share data collected with third parties except as outlined below or in this Privacy Policy. Bakkah may use the information collected from you on its website or through your interaction with us via a phone call or email in the following ways:

To perform the services entrusted to Bakkah by you or your employer. To respond to your inquiries, comments, questions, or requests. To monitor and analyze the usage of our services statistically and improve the services provided. Sharing with Bakkah partners and its subsidiaries information related to the natural application for the requested services. To communicate with you regarding our services if you agree to them. To verify and monitor compliance with our Privacy Policy. Bakkah may disclose your information in good faith if required by law enforcement authorities entitled to request such information.

International Information Transfer

Generally, the information we collect from you is transferred and stored in databases controlled by Bakkah in Saudi Arabia. Please note that we may transfer your information to locations outside your country that may not provide the same level of data protection as provided by your country's laws. However, the collection, storage, and use of information will remain subject to this Privacy Policy, and wherever we disclose your information to third parties abroad, we take reasonable steps in these circumstances to ensure its use in accordance with this Privacy Policy. By providing us with your information, you agree to this disclosure to third parties abroad. By consenting to this information disclosure, you acknowledge that to the extent permitted by law, Bakkah will not be responsible and will not be able to claim compensation against Bakkah for any violation of your privacy by the external recipient of your data.

Third-Party Sites

Bakkah's website contains links to other websites operated by third parties and partners. Please note that this Privacy Policy applies only to information collected through our website, and we cannot be responsible for the information that third parties may collect, store, and use through their website. You should always carefully read the privacy policy for each site you visit.

Our Commitment to Your Security

Bakkah considers the security of your information to be of utmost importance. Bakkah uses reasonable efforts and measures to protect your information on its website from unauthorized access, use, modification, or disclosure. All information you submit to us is collected, stored, and processed within databases controlled by Bakkah in Saudi Arabia. However, despite our effective security measures, there is no system that is impervious to penetration. Therefore, we cannot guarantee that the information you provide

 will not be intercepted as it is transmitted to us over the internet.

Information Owner Rights

Right of Access: An individual has the right to ask whether we process information related to him and the right to access this information. Right to be Forgotten: An individual has the right to ask Bakkah to erase his information without any undue delay. Right to Rectification: An individual has the right to request the correction of information if it is incomplete or inaccurate. Right to Restrict Processing: An individual has the right to restrict the processing of his personal information in certain circumstances. Right to Data Portability: An individual has the right to request the transfer of his personal information to him or to any other party of his choice. Right to Object: An individual has the right to object to the processing of his information under certain circumstances. Automated Decision Rights: An individual has the right not to be subject to decisions made automatically if such decisions are likely to affect him.

Privacy Policy for Minors

Bakkah for Education does not collect information about individuals who are under the age of 18 without proper consent from the legal guardian/parent/guardian.


Electronic Attendance Policy


Electronic attendance is considered one of the keys to the success of learners in e-learning and distance education. In this regard, electronic attendance refers to the virtual presence of the learner connected to the internet on the e-learning portal or virtual classroom through a computer or mobile device, and acknowledging whether the learner is present in real-time.

Key Policies of Electronic Attendance:

Virtual attendance is considered equivalent to traditional attendance in terms of calculating hours and the minimum number of hours required to be present, with this ratio not less than 25% of the total contact hours for the course. The e-Learning and Simulation Unit is responsible for monitoring, supervising, and tracking student access to e-learning systems and virtual classrooms. Automatic monitoring and recording of electronic attendance and absence for trainees in training courses through virtual classroom systems. Automatic monitoring and recording of electronic attendance and absence for trainees in the LMS educational platform. At the end of the course, the electronic attendance report is sent to the management of Bakkah Training Center, where the trainee must attend at least (75%) of the training hours allocated for the registered course. When a trainee is absent from attending the course, they forfeit their right to receive the certificate or claim a refund of the fees unless they provide an official excuse, and Bakkah Training Center reserves the right to accept or reject the excuse.

Your Choices

Promotional Communications

Only with your prior consent, we may send you promotional messages. You can unsubscribe from receiving them at any time by following the instructions accompanying the promotional messages. We may continue to send transactional or service messages to you regarding existing business relationships with no promotional content.


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If you wish to unsubscribe from email and phone communications, please feel free to inform us directly by contacting us at contactus@bakkah.net.sa. Please allow a period of 7 business days for Bakkah to process your request.

Questions and Concerns

If you have any questions or concerns, please contact us via email at contactus@bakkah.net.sa. We will take care to respond to your inquiries and address your concerns within a reasonable timeframe upon receipt.

General Policies Amendment

Please review this page regularly to stay informed of any changes to the general policies. We reserve the right to modify these policies as needed. If we decide to make significant changes to our general policies, we will notify you in advance and, if necessary, seek your consent.


Intellectual Property Policy


All content on the website is protected by intellectual property rights owned by Bakkah Training Center. Anyone who uses the training programs or their components, or engages in reproduction, quotation, copying, display, or publication in any manner is subject to legal accountability.


Technical Support Policy

Beneficiaries of Technical Support Services:
All trainees and participants enrolled in training courses on the Bakkah Training Center platform.

Channels for Technical Support:

Via WhatsApp at +966112887900

Via email at contactus@bakkah.net.sa

Services Covered by Technical Support:

All services provided by Bakkah Training Center.

Working Hours:

From 9:00 AM to 5:00 PM

Beneficiary Satisfaction:

The level of service quality provided and the satisfaction level of the beneficiary are measured after completing the training program through an evaluation sent via email.


Supervisory Staff Guide on Training Environment, Roles, and Responsibilities for Team Management

Learning System and Student Services Management:
Abdulhamid Dhayab atheyab@bakkah.net.sa


  • Supervising the workflow in the e-learning department (electronic platform - supervisors - trainers - trainees)
  • Preparing the workflow plan at the beginning of each course


Development and Applications Management:
Ghada Al-Sanad galsanad@bakkah.net.sa


  • Preparing the workflow plan at the beginning of each course.
  • Supervising operational and developmental projects in the department.


Technical Support Management:
Saad Al-Surayyi salsurayyi@bakkah.net.sa


  • Providing technical support for the academic environment.
  • Monitoring the workflow of the electronic platform on a daily basis.

Bakkah Company
P.O. Box 13327, Riyadh, Kingdom of Saudi Arabia

Email: contactus@bakkah.net.sa

Phone: +966 920003928

Fax: +966 112101141