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ITIL® 4 Strategic Leader: Digital and IT Strategy - Certification Training Course

The ITIL 4 Leader - Digital and IT Strategy course aims at maintaining high performance and achieving your digitized vision. It guides you through setting customized digital strategies to face any prevailing challenges.

In this training course, you’ll learn ITIL guiding principles in digital and IT strategic decisions and activities. Thus, ITIL 4 Leader - Digital and IT Strategy online training is the perfect choice for executives and c-suite leaders who seek flexible online materials.

Bakkah learning introduction

5 Days


20 Hours

Nearest Session

13 Oct 2024



This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts
  • One Year Subscription

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What to Expect From This Course

Who Needs this Course

Skills & Competencies

Delivery Method

Exam Details

What to Expect from this ITIL® 4 Strategic Leader Course?

Get a full understanding of essential principles and concepts through this study guide. You’ll be able to set aligned IT strategies with your organization’s business goals as well as its digital strategy.

By the end of the ITIL 4 Leader by Axelos you will be empowered by:   


  • Crafting a digitized vision of your organization and setting a digital transformation strategy accordingly    
  • Understanding business principles and how organizations use digital and IT strategy to remain possible to apply in environments with digital technology     
  • Implementing and utilizing flexible approaches that address the service value system, the service value chain 
  • Disputing handy tactics that align with the business strategy while applying digital technology     
  • Managing technical debt while operating and understanding the technology as well as committing to the expense of making it manageable and secure.    
  • Getting to know the terms and principles of IoT or internet of things and OT Operational technology    
  • Maintaining sustainability and managing risks at the business strategically  

   Who Needs the ITIL® 4 Strategic Leader: Digital and IT Strategy Certification?

  • Digital and IT Strategy Leaders   
  • Project Managers   
  • Department Heads   
  • C-suite Professionals   

What are the skills acquired from this ITIL® 4 Strategic Leader Course?

By the end of this course, you will gain the following skills:

  • Having a birds-eye view of the IT strategy    
  • Implementing a digital transformation plan aligned with business objectives   
  • Utilizing technology and understanding its limits    
  • Learning the best-practice framework of technology and digital transformation   
  • Setting an effective continual innovation cycle    
  • Realizing all details of key indicators of measuring services offered in the customer journey   
  • Analyzing data with accuracy and automation    
  • Setting maturity assessments   
  • Monitoring plans and possible risks   


ITIL® 4 Strategic Leader Online Training

  • Duration: 5 Days  
  • Exam Simulation  
  • Practice Test  
  • Group Activity (Break-out Session) after each lesson  
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus  
  • The material language will be English  

ITIL® 4 Strategic Leader Exam Prerequisite 

An ITIL 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy. 

Exam Format 

  • 30 questions on ITIL 4 Leader  
  • Multiple choice   
  • 21 out of 30 marks are are required to pass (70%)   
  • 60 minutes   
  • Closed book

Course Outline

  • Digital and Information Technology has Changed the World
  • The Role of Technology Leader
  •  Accelerated Innovation 
  • Digital, Information, Operational & Communication Technology
  • Digital Organization & Digital Business
  • Digital Transformation
  • Tiers of Strategy
  • Business Models
  • Operating Models
  • Continual Improvement 
  • Digital Disruption
  • Organizational Disruption
  • Maturity Models
  • Environmental Analysis
  • Opportunity Analysis 
  •  Strategy Cycles & Horizon Planning
  •  Financial Aspects of IT & Digital Strategy  
  •  Business Models & Innovation
  •  Customer/Market Relevance Approaches
  •  Operational Excellence Strategic Approaches
  •  Business Cases for Strategy
  •  How Strategies are Implemented 
  •  Coordinating strategy and strategic initiatives
  •  Leading Digital Transformation
  •  Typical Activities of a Digital Transformation Programme
  • Key Facts About Measurement
  • Types of Metrics
  • Measuring the Relevance
  • Operational vs Analytical Reports
  •  VUCA
  •  Strategic Approaches to Address VUCA
  •  Parallel Operating Models
  •  Ineffective Operating Models
  • Digital Mindset
  • Communication
  • Relationship Management
  • Education & learning
  • Innovation or Adoption
  • Activities in Managing Innovation
  • Characteristics of Organizations with an Innovative Culture
  • Building a Culture that Supports Innovation
  • Approaches to Innovation
  • Crowdsourced Learning
  • Continual Learning
  • Risk Management in Digital Organizations
  • Risk Identification
  • Disruption Risks
  • Innovation & Cybersecurity Risks
  • Engagement Risks
  • Quantitative Risk Analysis
  • Governance
  • Linking Strategies and Enabling Digital Co-evolution
  • Compliance
  • The Role of the Service Management Office


Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

An ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.


Yes, accredited by PeopleCert on behalf of Axelos.






60 minutes

  • English
  • German
  • Japanese

Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.


Passing criteria – 70%

  • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
  • You can purchase it along with the exam.
  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2

Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.


Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.


The dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

  • 4-6 weeks - Europe
  • 6-8 weeks - Rest of the world (exc. Europe)


Courier Delivery (dispatched within 1-2 business days)

  • Delivered in up to 5 business days

You need to be an My AXELOS subscriber to apply for a digital badge for PRINCE2 certification.


Bakkah has an array of certified practitioners with several years in teaching.






Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.


Yes, there are group activities after each lesson where you can interact with other online students.


Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 


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